Five Remortgaging Tips
31 January 2024
You might be very happy with your house, but are you happy with your mortgage? Perhaps you have a good deal, or maybe you are…
Privacy Policy
We take your privacy very seriously and ask that you read this notice carefully as it contains important information about who we are, how and why we collect, store, use and share personal data, your rights in relation to your personal data and on how to contact us and supervisory authorities if you have a complaint.
We collect, use, and are responsible for personal data about you and are required to comply with data protection regulation. We are responsible as the data controller of that personal data for the purposes of the law.
We provide financial planning, financial advice and intermediary product arrangement services to individuals and businesses.
Personal Data We Collect From You
In the course of providing our service to you we may collect the following personal data when you provide it to us:
Contact information | This includes any information that can be used to contact a person such as title, forename, surname, personal telephone number and email address. This may also include work contact information such as business name, work telephone number and email address
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How We Use Your Personal Data
The below table sets out how we use your personal data, the lawful bases upon which we collect and use your personal data who we routinely share your personal data with:
Reason for Data Processing
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Lawful Basis for Data Processing |
To provide you with financial planning, financial advice and any intermediary services | Performance of contract |
To provide you with details of products and services we offer and from third parties that may be of interest to you in accordance with your preferences. | Consent |
To retain records of any financial planning, financial advice, product arrangement or other services provided to you by us to meet regulatory requirements. | Compliance with a legal obligation |
To retain records of any financial planning, financial advice, product arrangement or other services provided to you by us to defend potential complaints or legal claims. | Legitimate interests |
In the course of our activities relating to the prevention, detection and investigation of financial crime, we may process criminal conviction or offence information. Where we do so, in addition to the lawful basis for processing this information set out in the above table, we will be processing it for the purpose of compliance with regulatory requirements relating to unlawful acts and dishonesty.
Marketing
We may use personal data that we hold about you to help us identify, tailor and provide you with details of products and services from us or third parties that may be of interest to you in accordance with your preferences.
Where you have opted to receive marketing material, you can change your marketing preferences at any time by contacting us directly, or you can also opt-out of marketing by clicking the ‘Unsubscribe’ link at the bottom of any marketing email.
When Information Must Be Provided By You
We will tell you if providing some personal data is optional and ask for your consent to process it. In all other cases you must provide your personal data in order for us to provide you with our services.
How Long Your Personal Data Will Be Kept
We will retain personal information we collect when we have an ongoing legitimate need to do so.
When we no longer have a legitimate need to retain personal information, we will either delete it or anonymise it, or, if this is not possible then we will securely store it and isolate it from any further processing until deletion becomes possible.
International Data Transfers
The transfer of personal data to countries which are located outside the European Economic Area is generally prohibited unless:
Your Rights
You have legal rights under data protection regulation in relation to your personal data as follows:
We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
Keeping Your Personal Data Secure
We have appropriate security measures in place to prevent personal data from being accidentally lost, used or accessed in an unauthorised way. We limit access to your personal data to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.
We also have procedures in place to deal with any suspected data security breaches. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.
Our Supervisory Authority
If you are not happy with the way we collect and use your personal information, you have a right to lodge a complaint with the Information Commissioners Office (ICO). It has enforcement powers and can investigate compliance with data protection regulation.
Information Commissioner’s Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF. Telephone: 0303 123 1113. Fax: 01625 524510. Website: www.ico.org.uk
We ask that you please attempt to resolve any issues with us before referring the matter to the ICO.
How To Contact Us
If you are not satisfied with the level of information provided, or you would like to exercise any of the above rights or make a complaint, please email:
Please also provide proof of your identity and address and explain the information to which your request relates.
Cookies That Might Be Active On This Site
Cookie | Purpose | ||
Universal Analytics (Google) | These cookies collect information about how visitors use our website. We use the information to compile reports and to make improvements. The cookies collect information in an anonymous form, including where visitors have come to the website from and the pages they visited. To opt-out:https://tools.google.com/dlpage/gaoptout | ||
Taboola Retargeting |
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Outbrain Retargeting | These cookies are used to tailor Outbrain adverts to a user’s previous viewing habits. For instance, if you have previously visited our page, you may then see other adverts related to that product or service. Outbrain is an ad network that shows sponsored content, usually as links below the article on major news sites. | ||
Adwords Retargeting (Google | These cookies are used to adjust the targeting of our paid search and display advertising to show ads to users who have previously been to our sites and/or engaged with our page such as completing a form. They contain no personal information. | ||
DoubleClick Retargeting | These cookies are used to adjust the targeting of our display advertising to show ads to users who have previously been to our sites and/or engaged with our page such as completing a form. They contain no personal information. | ||
Taboola Conversion Tracking | These cookies measure ad conversions and optimise spend for advertising campaigns served on Taboola. | ||
Outbrain Conversion Tracking | These cookies measure ad conversions and optimise spend for advertising campaigns served on Outbrain. | ||
Adwords Conversion Tracking | These cookies measure when a user has completed an action on site such as completing a form. They contain no personal information. | ||
Bing Conversion Tracking | These cookies measure when a user has completed an action on site such as completing a form. They contain no personal information. | ||
DoubleClick Conversion Tracking | These cookies measure when a user has completed an action on site such as completing a form. They contain no personal information. | ||
Facebook Pixel | These cookies measure ad conversions, optimise and build audiences for advertising campaigns served on Facebook. To opt-out:https://www.facebook.com/policies/cookies/ . | ||
Twitter Pixel |
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LinkedIn Pixel |
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